GENERAL CONDITIONS OF THE RENTAL RESERVATION CONTRACT OF THE EXTRAHOTEL APARTMENT
1. CONFIRMATION
-This document represents confirmation of the rental reservation of housing for tourist use for the period, amount and occupants specified above.
2. OCCUPANTS
The client may only accommodate the maximum number of people defined in the characteristics of the apartment.
3. ENTRY
-The entry time to the house is from 4:00 p.m. to 7:00 p.m. on the first day of the stay. The meeting place is at the location provided by La Tierruca Homes and access instructions will be provided a few days before arrival.
4. PAYMENT
-At the time of entry, payment must have been made for all of the rental amounts pending collection as well as any contracted supplements (pet, etc.).
5. MODIFICATIONS
-We reserve the right to change the contracted apartment for one with similar or superior characteristics in cases of force majeure such as occupation or damage that occurs after the reservation date. These changes will have no cost to the client.
6. WARRANTY
-In the event that damage is detected in the apartment, furniture or equipment or situations of extreme dirt and debris, the cost involved in restoring the conditions of the apartment upon entry will be budgeted and claimed from the client once checked out.
7. PET REGULATIONS
If you hire the pet supplement, the pet regulations must be complied with during the entire stay, said regulations being:
- One pet (dogs only) maximum per bungalow with a small or mini size and maximum weight of 10 kg.
- Supplement of €40/pet per reservation.
- The animal must respect the belongings and equipment of both the Home and the private garden and common areas, with the owner being the responsibility of any type of damage or stains that the animal may cause. The animal should be prevented from climbing onto the bed or sofa at all times.
- The animal must be tied and controlled in the common areas of the facility and the use of the pool space by pets is prohibited.
- The physiological needs of pets must be met outside the hotel premises. Each owner must be responsible for collecting excrement.
- The rest and well-being of the rest of the clients staying in the other annexed Homes must be fully respected, avoiding disturbing them with the pets at all times, both physically and in terms of noise or barking.
- It is strictly prohibited to leave the pet alone both in the Home and in the clients' private garden.
8. POOL REGULATIONS
The pool will be available all year round (this period could vary due to different maintenance, consult us when booking).
The hours of use of the pool are from 9 a.m. to 9 p.m.
The pool and beach area will be for the exclusive use of our clients, and use by third parties not registered in the complex is prohibited.
- The pool complies with the regulations of not requiring a lifeguard, so children must be controlled at all times by their guardians, avoiding leaving them alone in the pool area and under the responsibility of the guardians-familiars in charge.
- Read the safety instructions found on the signs inside the pool area. There is a lifesaving float for use in case of emergency.
- As a security measure, it is recommended to keep closed the private garden door that gives access to the pool.
- It is mandatory to shower before bathing. Not allowed food, running or diving in the pool area.
- Pets will not be allowed in the pool area.
9. WOOD-BURNING FIREPLACE REGULATIONS
- The wood-burning fireplace will be available to our clients only and exclusively in the winter season from December 15 to February 15, and may be closed for security reasons by La Tierruca Homes at any time.
- Customers will be explained how to light the wood-burning fireplace safely, and it is strictly prohibited to leave the Home with the fireplace on or the embers still hot, checking if leaving the Home that the fireplace door is completely closed and the embers extinguished (never extinguish the embers with water or any other remedy)
10. CANCELLATION OF A RESERVATION
-The compensation that will be applied to the reservation deposit made will be as follows:
- Free cancellation up to 30 days before check-in.
- Non-refundable reservation 30 days before check-in